Thank you for shopping with Vivianna. This Shipping Policy explains how we process and deliver orders.

Order Processing

• Orders are typically processed within 1–3 business days.
• Orders are processed Monday through Friday, excluding holidays.
• Processing times may be extended during peak seasons or promotional periods.

Shipping Times

Estimated delivery times vary based on destination:

• Domestic Shipping: 5–10 business days
• International Shipping: 7–20 business days

Please note that these are estimated timeframes and are not guaranteed.

Shipping Costs

Shipping charges are calculated at checkout based on the destination and shipping method selected.

We may occasionally offer free shipping promotions on qualifying orders.

Tracking Information

When available, tracking details will be sent via email after your order has been shipped.

Please allow up to 48 hours for tracking information to become active.

Delayed Deliveries

Shipping delays may occur due to:

• Weather conditions
• Customs inspections
• Carrier disruptions
• High shipping volumes

We appreciate your patience should delays occur.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

We are not responsible for delays or lost packages resulting from incorrect or incomplete addresses provided during checkout.

Lost or Stolen Packages

Once a package has been marked as delivered by the carrier, we are not responsible for lost or stolen packages.

If you experience delivery issues, please contact the shipping carrier directly and notify us for assistance.

International Orders

International customers may be responsible for customs duties, taxes, or import fees imposed by their local authorities.

These charges are not included in the product or shipping price.

Contact Us

For shipping-related questions, please contact:

Email: [email protected]