Thank you for shopping with Vivianna. We strive to provide quality products and excellent customer service.

Return Eligibility

Customers may request a return within 30 days of receiving their order.

To be eligible for a return:

• Items must be unused and in their original condition.
• Items must be returned in their original packaging.
• Proof of purchase is required.
• Return requests must be submitted within the return period.

Non-Returnable Items

For hygiene and safety reasons, certain items may not be eligible for return if opened, used, or damaged after delivery, including:

• Opened nail art products
• Used nail accessories
• Customized or personalized items
• Gift cards

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

Please include:

• Your order number
• A description of the issue
• Clear photos of the product and packaging

We will review your request and provide an appropriate resolution.

Refund Process

Once your returned item is received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved:

• Refunds will be issued to the original payment method.
• Processing times may vary depending on your payment provider.
• Shipping charges are generally non-refundable unless the return is due to our error.

Return Shipping

Customers are responsible for return shipping costs unless:

• The item arrived damaged.
• The wrong item was shipped.
• The product is defective upon arrival.

We recommend using a trackable shipping service when returning products.

Order Cancellations

Orders may be canceled before shipment. Once an order has been processed or shipped, cancellation may no longer be possible.

Exchanges

We may offer exchanges for defective or damaged items when inventory is available.

Contact Us

For return, refund, or exchange inquiries, please contact:

Email: [email protected]

We will respond as quickly as possible to assist you.